Full Job Description

What does a great Business Systems Analyst do?

The Business Systems Analyst (BSA) works as a liaison among the Professional Services stakeholders to elicit, analyze, communicate, manage and validate requirements for the creation of new or modification of existing processes, programs, products, policies and information systems. The BSA understands business problems and opportunities and helps stakeholders meet business needs, goals, and objectives.

You’re the type of person who:

• Displays strong communication skills
• Has excellent decision making and problem-solving skills
• Possesses excellent time management skills including the ability to manage competing priorities
• Establishes and maintains effective working relationships with managers and associates
• Has the ability to interpret and communicate the needs of the business and the technical implementations team effectively to all stakeholders
• Understands and applies the appropriate use of various analysis techniques (textual formats, models, diagrams and matrices)

Essential Job Responsibilities:

• Conduct analysis of business goals, objectives, and needs of the business environment
• Create detailed technical specifications including but not limited to the following: current and desired state business process models, develops use cases, define business rules and preferences, propose prototypes and acceptance criteria
• Participate and provide feedback for peer reviews of business and process documentation
• Assist with managing the requests, accounting for all assigned tasks, their status and priorities
• Cope with complex situation through deliberate analysis and planning
• Make recommendations to improve business processes
• Assist in root cause analysis in order to recommend enhancements or other appropriate actions to improve productivity for business units
• Utilize systems and data to resolve business-related analysis and research to support business goals
• Provide financial or operational business related analysis and research to support business goals

Basic qualifications for consideration:

Education – Degree in Business Administration, Marketing, MIS or related discipline or equivalent professional experience

Preferred Skills, Experience, and Education:

• 3+ years work-related experience of fundamental technical and business knowledge
• 2+ years of experience working in the financial services industry or the financial technology space
• Banking and Bill Payment experience highly preferred
• Familiarity with Electronic Payments Professional Services Implementation and PM practices
• Strong grasp of MS Word, MS Excel, MS PowerPoint, MS Project and Visio with demonstrated ability using V-look-ups, Pivot tables, Power BI and Dashboards
• Familiar with using Clarity for updates while ensuring data integrity and reporting
• Success presenting information to technical and non-technical staff in a manner facilitating understanding by the intended audience
• Demonstrated ability to work well in a team environment
• Proven analytical skills, problem-solving, and critical thinking skills
• Strong meeting facilitation skills and collaboration skills
• Travel required: Percentage/frequency of travel – 5%

Who We Are: Fiserv’s Bill Payment Solutions business unit offers a portfolio of industry-leading electronic payments products. These products provide the financial services industry electronic billing and payments, online banking and mobile banking, online funds transfer, person-to-person payments, business-to-consumer payments and personal financial account aggregation services. Our award-winning solutions are developed based on extensive user testing and are offered in multiple delivery models to serve more than 3,500 financial institutions from community banks to credit unions to the largest U.S. banks. These products are used by thousands of financial institutions, including most of the top financial institutions in the country. Fiserv is on an aggressive path to define the next generation payments experience, with a mission to deliver payment experiences when consumers want them, with the capabilities they want, and through the easiest possible way to consume them

Fiserv is an Equal Opportunity Employer/Disability/Vet.