The Permanente Federation LLC (the Federation) is the national leadership and consulting organization for the eight Permanente Medical Groups (PMGs), which, together with the Kaiser Foundation Health Plans (KFHP) and Kaiser Foundation Hospitals (KFH), comprise Kaiser Permanente. The PMGs employ almost 23,000 physicians, approximately 90,000 nurses, other clinicians and staff, and provide care to over 12.2 million Kaiser Permanente members. The Federation works on behalf of the PMGs to optimize care delivery and advance Permanente Medicine – medicine that is patient-centered, evidence-based, technology enabled, culturally responsive, team delivered, and physician led. The Federation, based in Oakland, California, is dedicated to serving and leading Permanente Medicine, the Permanente Medical Groups, and Kaiser Permanente in support of our patients and members.

The people of The Permanente Federation support each other in creating an equitable, diverse, and inclusive culture. We strive to be empathetic in our interactions with each other and learn from our mistakes. We are committed to strengthening our impact by representing the diverse population of patients and physicians we serve while upholding a culture of fairness and acceptance.

Summary:

We are seeking a Corporate Communications Director who will help lead, manage, develop, and execute on The Permanente Federation’s internal and corporate communications strategy. The Corporate Communications Director will work as part of the External Affairs, Communications, and Brand (EACB) team and will lead internal communications efforts to ensure PMG representation in enterprise communications workgroups and initiatives. This position reports to the Vice President of External Affairs, Communications, and Brand.

This position is responsible for developing strategic communication plans, ensuring successful implementation of communication efforts, and planning and developing internal communications content. This role will work closely with the Senior Director of Communications and Public Relations to ensure alignment and continuity with external communications and public relations strategies. Additional expectations include working directly with communications leaders across the PMGs to support their PMG communications needs as appropriate; in addition, this individual will lead the PMG communicators community of practice workgroup and maintain close relationships with PMG regional communications teams. Another important element of the role will be leading TPF in crisis management and enterprise initiative communications.

The Director oversees direct reports and participates as a member of the EACB leadership team. With direction from the Vice President of EACB and in close partnership with other EACB leaders, the Director, Corporate Communications, leads the strategic direction of EACB internal communications work, including goal and activity planning, budget and staffing, and meeting facilitation and planning.

Essential Responsibilities:

• Supervises and manages all organizational communications within TPF, including establishing and revising core communications protocols to ensure a high-quality and efficient production process.
• Develops internal communications strategies with a focus on meaningful communications and collaboration channels and ensuring content is relevant, helpful, and culturally appropriate.
• Oversees ongoing internal communications programs and initiatives, including support of TPF HR and internal leadership communications. Leads TPF COO and co-CEO communications.
• Represents the communications perspectives and priorities of the PMGs in enterprise programs and workgroups.
• Convenes the PMG communicators community of practice, develops agendas of relevance to PMGs with their input, and serves as thought partner to PMG communicators on regional and national issues.
• Partners with KFHP/H teams to develop and execute pan-program communications plans.
• Partners with Senior Director of Communications and Public Relations on issues involving external stakeholders, public relations, and/or social media.
• Serves as situation management and crisis communication leader as necessary, including support of communications needs during labor negotiations.
• Participates in the development and execution of major organizational initiatives by serving as a communication strategist.
• Develops strategic plans to support new initiatives and ensures successful implementation of communication efforts by consulting with stakeholders on change management and implementation strategies; assessing the effectiveness of communications; monitoring key performance indicators and ongoing effectiveness of communications; and ensuring communication plans are implemented on time and within agreed-upon specifications.
• Coordinates messages, vehicles and communications policies (e.g., crisis communication plan). Serves as spokesperson as necessary to internal audiences.
• Partners with TPF Brand and Policy teams to integrate and lead communication strategies and tactics across the EACB department.
• Serves as key member of EACB’s leadership team, contributing to annual strategic plans and directing message development.
• Models a culture of service through strong partnerships with the Permanente Medical Group and KFHP/H colleagues.

Basic Qualifications:

Experience

Minimum ten (10) years of experience in communications, public relations, operations, or equivalent. Experience must include leadership of inter-disciplinary teams and supervision of communications staff required.

Education

• Bachelor’s degree OR four (4) years of experience in a directly related field.
• High School diploma or General Education Development (GED) required
• License, Certification, Registration
• N/A

Additional Requirements:

Experience working for a health system or in the health care industry.

Travel & Job Location

Travel as required (approximately 20% of time)

Position will be located in Oakland, CA.

Work Environment

General office environment: Work is generally sedentary in nature, but may require standing and walking for up to 25% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

Note: The statements herein are intended to describe the general nature and level of work being performed by the employee(s) assigned to the classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees so classified.

Physical Requirements

• Seeing: Must be able to read reports, research documents and use a computer. 75-100%
• Hearing: Must be able to hear well enough to communicate with managers, co-workers and customers. 75-100%
• Fingering/Grasping/Feeling: Must be able to write, type, use 10-key and phone system. 75-100%
• Sitting: Must be able to sit for extended periods of time. 75-100%
• Standing/Walking/Mobility: Must be able to stand to open files and operate office machines. Requires mobility between departments and to attend meetings.25-49%
• Lifting/Pulling/Pushing: Must be able to lift and move up to 10lbs. 25-49%
• Climbing/Stooping/Kneeling 0-24%

Preferred Qualifications:

• Supervisory/management experience preferred.
• Master’s degree in directly related field (Communication, Journalism, English, Business, Political Science, or Psychology).
• Knowledge of Health Care issues preferred.
• Must have strong individual drive, be politically astute and have exceptional abilities to influence, coach, and communicate preferred.

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hours per week : 40
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Job Category : Communications & Public Affairs
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Travel : Yes, 20 % of the Time