About the job
Summary

The Content Writer will work with our internal teams to create communication templates for a variety of client engagement purposes. The templates should be consistent across various mediums of communication and effectively communication Avetta’s services and value proposition. We are looking for someone who can customize communications while ensuring that consistent themes, messages, and service criteria are included.

Essential Duties And Responsibilities

• Drafting/editing of all communications and presentations related to new client onboarding
• Communication Templates
• Customer Presentations
• Email Campaigns
• Response Emails
• Inside Sales Rep Emails
• Client Response Emails
• Client Reminder Emails
• Supporting documentation for client use

FAQs

• Client Info Packets
• Revise existing communication collateral as needed
• Coordinate any required translations
• Ensure that all communications complement each other and communicate the correct message, with the correct tone
• Minimum Qualifications
• Impeccable communication and literacy skills
• Well organized
• Ability to explain complex things simply
• Content writing experience
• Candidate must display high energy, high passion level, determination, and perseverance
• Professional phone/video presence and excellent communication skills are required, both written and verbal
• Ability to work independently and as part of a team
• Able to work in a fast-paced, self-directed entrepreneurial environment
• Excellent time management skills
• Strong decision-making, problem resolution, and creative thinking skills
• Able to multi-task the activities with shifting priorities

Education, Training And Experience

• 2-5 years communications experience, preferably in a Software/SaaS/Cloud Company
• Desktop publishing certificate is a plus
• Intermediate knowledge of MS Word and Outlook to craft and format written communications
• Intermediate/advanced knowledge of PowerPoint and desktop publishing for customer presentations (customer-as-audience and customer-as-presenter)